Before returning goods, please read our return policy. Because returns have a high environmental impact in the form of additional CO2 emissions, we charge a return fee to reduce unnecessary purchases and returns. We will take a 8£ return fee when sending back your money for an approved return.
- Go to My pages and select Return.
- Select the order, the product(s) to be returned and the reason for the return.
- Package the goods carefully, preferably in the original packaging. The product must be unused with all labels and tags intact.
- Paste on the accompanying return shipping label and submit the package to the nearest mailing agent.
- Done! Once we have received and approved your return, we will refund your money to the same account or method you paid from.
Are you lacking a return shipping label? Contact our customer service for assistance.
You can only exchange to another color and/or size of the same product. Exchanges to a different product will be treated as a return.
Before making an exchange, please read through our exchange policy.
- Contact customer service and inform them you want to make a return. You will receive an exchange form to be filled out and included in the package.
- Package the goods carefully, preferably in the original packaging, including the return form. The product must be unused with all labels and tags intact.
- Paste on the accompanying return shipping label and submit the package to the nearest mailing agent.
- Done! Once we have received and approved your return, we will send out your new products.
Are you lacking a return shipping label? Contact our customer service for assistance.
Returns of 2-for-1 promotions
Partial returns of a promotion are non-refundable. For a full refund, you must send back all products included in the promotion.
Returns of sets
Partial returns of sets sold at set price are non-refundable. For a full refund, you must send back the entire package.
Returns of other promotions
If you choose to return parts of a promotional order, the discount will no longer apply.
Examples of promotional orders are discount codes or time-limited sales. The offer expires once the order is placed and cannot be reinvoked.
We will refund your money within 14 days of receiving and approving your return. Your money will be refunded to the same account or method you paid from.
Our aim is for customers to be satisfied with the products they purchase from us. When you order from our website, you may cancel your purchase for any reason within 365 days of receiving the product. If you decide to cancel your purchase, you must send the product back to us.
Returns
You must send the product without delay and no later than 365 days after receiving the order. We will take a 8£ return fee when sending back your money for an approved return.
Note that all returned products must be in their original condition including labels and packaging, etc., for a full refund. Undergarments will not be accepted if the tags have been removed or the seal has been broken.
Fully or partially utilized gift cards cannot be returned.
Exchanges
You can only exchange to another color and/or size of the same product. Exchanges to a different product will be treated as a return. Note that all returned products must be in their original condition including labels and packaging, etc., for a full refund.
OBS: If you send a return and exchange in the same order, all those items will be refunded. We will then place a new order for you with the item you wish to exchange. You will then receive a new invoice from Klarna for the new item you want to exchange.
For exchanges, we make reservations for the desired products being sold out.