Return and exchange policy
Our goal is that you will be completely satisfied with the product or the products you purchase at ICIW. If you order from the website you have a right to regret your purchase within 365 days from receiving the product.
When making a return we will charge 8£ when refunding you. If you make an exchange there is no charge.
Please note that all products returned have to be in its original condition with the labels still on for a full refund, including labels and box etc.
We are not accepting returns on underwear if labels and/or any seals are removed.
For approved returns, the following are required:
- The return must be received by us no later than 365 days from the time you received your order.
- The product(s) must be in ordinary condition (with label on, odorless, free from animal hair, without wear, without stains etc.)
- We do not accept returns of underwear and socks where any sealing is broken, nor where labels are removed.
- Upon return, the money will be refunded in the same way as you paid. If you had paid by invoice, it will be credited.
- Refunds are only made when the return is received and approved by us.